Returns Policy
At CyclingClothingBrand.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, and in their original condition with all tags attached.
- For hygiene reasons, certain items (e.g., underwear, socks) cannot be returned unless faulty.
How to Return
- Log in to your account and navigate to your order history.
- Select the item(s) you wish to return and follow the instructions.
- Pack the items securely in their original packaging.
- Ship the return using a tracked delivery service.
Refunds
- Once we receive and inspect your return, we’ll process your refund within 5-7 working days.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
- We currently do not offer direct exchanges. Instead, return the item for a refund and place a new order.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 14 days of delivery. We’ll arrange a replacement or refund.
Non-Returnable Items
- Gift cards
- Custom or personalized items
- Items marked as final sale
International Returns
Customers outside the UK are responsible for return shipping costs and any customs fees.
If you have any questions about our returns policy, please don’t hesitate to reach out. We’re here to ensure you have a seamless shopping experience with CyclingClothingBrand.com.
Thank you for choosing us!